Complaints Procedure
Gorleston Badminton Social Club
Gorleston Badminton Social Club Complaints Procedure
Date Created: 29 March, 2025.
We want all members of Gorleston Badminton Social Club to enjoy a friendly and respectful environment. If something isn’t right, we encourage you to speak up so we can sort it quickly and fairly.
1. Raising a Complaint
If you have a concern or complaint about the Club, another member, or anything related to your experience, you can contact the Club organiser, Harry Stannard, in any of the following ways:
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By email
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By text or WhatsApp
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In person at a club session
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All complaints will be handled confidentially and with care.
2. What Happens Next
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We’ll aim to respond within 7 days and resolve the issue as quickly as possible.
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Most concerns can be resolved informally through a quick conversation or clarification.
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If needed, follow-up steps will be agreed with you to ensure the issue is fully addressed.
3. Serious Matters
If a complaint involves potential safeguarding concerns, discrimination, harassment, or anything that may put someone at risk, we will refer the matter to Badminton England’s Safeguarding Team:
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Phone: 01908 268400
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In emergencies, contact emergency services by dialling 999
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